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WCA | Communications, Negotiation, and Conflict Resolution / E-Learning

Communications, Negotiation, and Conflict Resolution | E-Learning

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

Upon completing this course, you will:

  • Define a conflict

  • Identify the stages of conflict

  • Describe the importance of communications

  • Apply assertiveness techniques to get a point across

  • Deal with difficult people more effectively

  • Recognize the criteria for an effective negotiator

Intended Audience
This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.

Related Info
This course has been accredited by the Canadian Construction Association (CCA) for two (2) credit toward Gold Seal Certification. This course is an awareness raising tool. A certificate is given upon completion.

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